Don’t put your network, email server, CRM, accounting software and other critical business software applications at risk! Rackley Technologies, LLC can help you avoid the productivity and revenue losses that result when a server or other critical networking device fails. Our local Managed IT services team focuses on preventing these issues before they disrupt your business operations.
Businesses of all sizes rely upon technology to operate efficiently and compete effectively in the marketplace. But keeping IT systems running smoothly can be extremely resource-intensive, requiring continuous management team attention and highly trained technical staff. It can be difficult and expensive for businesses to hire and retain the necessary IT talent, and to keep up with rapidly changing technology trends.
A much more cost effective and hassle-free solution is to outsource the management of your critical business systems to dedicated IT professionals, who assume ongoing responsibility for 24-hour monitoring, management and problem resolution.
Our managed services free you from having to manage time-consuming IT tasks, so you can focus on executing your business strategy and satisfying your customers. We assess your equipment performance, troubleshoot any issues, manage your software upgrades and installations, keep your data secure, and stay on top of IT industry trends, to help you maximize your technology investment – with minimal investment of your time and company resources.
Rackley Technologies, LLC provides the following managed IT services to businesses throughout the Nashville, TN area :
Rackley Technologies, LLC is committed to delivering the highest levels of availability and security to your business – from laptops, desktops, and smartphones to servers, applications, virtualization and IT optimization. Our team can keep your network secure, up-to-date and operating at the speed of your business!
Learn how our managed IT services can provide cost savings that free you up to focus on your business operations and growth targets. Contact us today for a no-obligation needs assessment.
Rackley Technologies, LLC provides network management services for businesses that include unlimited technical support for your end users and network administrators. If we can’t resolve your network issue via phone or remotely, we will dispatch one of our IT engineers to your site to resolve your issue as quickly as possible.
When you trust Rackley Technologies, LLC to manage your network, we monitor the devices within your network environment – both on-site and remote – to immediately detect and resolve any potential network problems whenever they occur. We provide monitoring reports on availability, event logging, backup and available drive space; as well as monthly status reporting; antivirus software management; and security, file sharing and user administration.
We pride ourselves in providing professional, proactive and round-the-clock management of your technology infrastructure. If you ever have a network outage, our systems can detect it immediately, and our certified systems engineers will diagnose the problem and get your network back up and running quickly.
Data Protection and Backup Your data is your business’ most valuable asset. Network downtime, system disruptions and power outages can wreak havoc on your business operations if your data is not protected. Should any type of disruption ever occur, it is vital that you continue to have access to your data so you can maintain continuous business operations. Rackley Technologies, LLC provides data protection, business continuity, disaster recovery, online backup and offsite tape vaulting services for businesses throughout the area, to ensure that your critical business data is safe, protected and available 24/7.
Cybersecurity Our process begins by assessing your current cybersecurity measures, identifying any weak points and making recommendations to best protect your sensitive business data going forward. We also conduct periodic assessments to keep up with the latest technology and the latest advancements by cyber criminals.
We also create a disaster recovery plan in case you are the target of a cyberattack, to ensure that you can get your business operations back on track quickly, and restore the trust of your customers, partners and vendors.
Our full suite of cybersecurity services includes:
• Cybersecurity Assessment
• Disaster Recovery Planning
• Password Security and Policies
• Mobile Device Security
• Multi-Factor Authentication
• Spam Reduction and Protection Against Email-Based Attacks
• Cybersecurity Training
• Data Backup and Recovery
• Dark Web Scans
IT Vendor Management Our experience working with third-party IT vendors can help reduce your bottom line expenses and help determine the best hardware and software suppliers to fit the needs of your business. From simple consultations to in-depth infrastructure management, we are there for you every step of the way when addressing your company’s third-party technology needs.
We begin our vendor management service by taking a physical inventory of all of your IT hardware and software – including serial numbers, warranties, registrations, licenses, and configurations – keeping them documented for anytime access. Whenever you need to purchase a new piece of hardware or software, or if you simply have an issue with a particular aspect of your IT operation, we are just a phone call away. We’ll step in to handle the relationship with the necessary vendors on your behalf. And we’ll keep you informed in real time regarding what was done, and the expected deliverables.
IT Compliance Rackley Technologies, LLC can help your team to ensure regulatory IT security compliance, eliminating the risk of compliance gaps and reducing your risk of audit failure. We provide businesses of all sizes with asset discovery, vulnerability assessment, threat detection, and application security services. We can help you achieve compliance across multiple requirements and improve your audit preparation.
Office 365 Support With hundreds of products, Office 365 is very complex, and can be confusing to even the most seasoned technology professionals. Understanding the basics can be extremely difficult for the average user. At Rackley Technologies, LLC, we can guide you through planning, email migration, file sharing, collaboration, compliance and security, and ongoing support for your Office 365 implementation.
Help Desk Help desk outsourcing is a smart way for businesses of all sizes to provide support to their end users, without burdening their internal IT team with nagging daily tasks. Rackley Technologies, LLC provides 24/7 help desk support, handling any question relating to your organization's office technology. Our trained support experts are here for you 24/7, to assist your employees with anything from hardware issues to connectivity to login assistance.
Ticketing System Rackley Technologies, LLC provides businesses with a streamlined IT ticketing system that addresses issues quickly and efficiently, to keep your business running efficiently. Workflow automation guides your IT support staff through your preferred processes, automating emails and other backend actions, improving control and flexibility. Fully configurable ticket assignment and escalation rules alert your team to blockages, and automatically escalate issues whenever necessary, to help you close tickets faster. And our 24/7 self-service portal allows your users to submit tickets online, and receive automatic notifications as the status of their tickets changes.
At Rackley Technologies, LLC, we provide comprehensive managed IT Services that ensure the highest levels of availability, performance and cybersecurity 24/7. We support everything from end user devices (laptops, desktops, and smartphones) to servers, cloud computing and virtual networks. We manage your entire network both on-site and off premises, securing your entire sphere of IT infrastructure.
Expert SupportWe take pride in offering unrivaled IT support to our Nashville, TN customers. Our support teams are here for you 24/7, and no need is too large or too small. We appreciate your business and the trust you placed in us, and we will work to ensure that your IT systems operate as anticipated and that your critical business data is secure.
Whenever you contact us, our goal is to deliver a personalized and attentive IT support experience, while quickly troubleshooting your issue. It is our goal to eliminate any problems as quickly as possible on the phone or remotely. But whenever necessary, we will dispatch an expert technician to your Nashville, TN site, to identify and correct the issue so that you can get back to business.